This Privacy Policy describes how thebellhora.com (“the Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@thebellhora.com.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to data that can identify you as an individual.

Device Information

• Purpose of collection: To properly load the Site and perform analytics to improve performance and user experience.

• Source of collection: Automatically collected via cookies, log files, web beacons, tags, or pixels.

• Disclosure for business purpose: Shared with Shopify, our store platform.

• Personal Information collected: Browser version, IP address, time zone, cookie data, viewed products or pages, search terms, and site interaction patterns.

Order Information

• Purpose of collection: To fulfill orders, process payments, arrange shipping, provide invoices, communicate order updates, and prevent fraud.

• Source of collection: Collected directly from you.

• Disclosure for business purpose: Shared with Shopify and payment processors.

• Personal Information collected: Name, billing/shipping address, payment details (including credit card, PayPal, or Apple Pay), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer service and resolve issues.

• Source of collection: Collected directly from you.

• Disclosure for business purpose: None beyond customer service platforms.

• Personal Information collected: Name, contact information, and message content.

Sharing Personal Information

We share your information with service providers to deliver our services and fulfill your orders, such as:

• Shopify – to host our store. See Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

• Legal obligations – we may share data if required by law or to protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertising and marketing based on your interactions with our Site.
Examples include:

• Google Analytics: Understands customer behavior (Privacy Policy) and allows opt-out here.

• Advertising Partners: We may share anonymized browsing and purchase data for remarketing purposes.

To opt out of targeted advertising:

• Facebook

• Google

• Bing
  You can also manage global preferences via Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to:

• Provide and fulfill product orders

• Process secure payments

• Manage shipping and order status updates

• Communicate offers and new product announcements

Lawful Basis (GDPR)

If you are in the European Economic Area (EEA), your Personal Information is processed under one or more of the following bases:

• Your consent

• Fulfillment of a contract with you

• Compliance with legal obligations

• Legitimate business interests (that do not override your rights)

Retention

We retain your data for recordkeeping unless you request deletion.
To request erasure, please contact support@thebellhora.com.

Automatic Decision-Making

We do not engage in fully automated decision-making with legal or significant effects.
Shopify may use limited automation to detect fraudulent orders (e.g., temporary blacklisting of risky IPs or cards).

GDPR Rights

EEA residents have the right to:

• Access and request a copy of their data

• Request correction, portability, or deletion

• Object to automated processing

Your data is initially processed in Ireland and may be transferred to Canada or the U.S. under Shopify’s GDPR compliance framework.
See Shopify’s GDPR Whitepaper: Shopify GDPR Guide

CCPA Rights

California residents may:

• Request access, correction, or deletion of data

• Appoint an authorized agent to act on their behalf

Contact support@thebellhora.com to exercise these rights.

Cookies

We use cookies to enhance your browsing experience.
Cookies store small data snippets (like login preferences and region) to make your next visit smoother.

Learn more at www.allaboutcookies.org.

You can manage cookie preferences in your browser.
Blocking cookies may affect certain Site functions, including checkout and user personalization.

Do Not Track

Currently, we do not alter data usage based on “Do Not Track” signals due to inconsistent global standards.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Complaints

If you have concerns about how we handle your data, please contact support@thebellhora.com.
If unsatisfied, you can file a complaint with your local data protection authority.

Recurring Products Policy

If your order includes a subscription product, you will be billed at regular intervals as stated at checkout.

Cancellation

You may cancel anytime before your next billing date by contacting support@thebellhora.com.

Billing

Recurring billing follows the frequency chosen at purchase (e.g., monthly, quarterly, annually).
Charges include product cost, taxes, and applicable shipping fees.

Changes to Subscription

We may update pricing or terms at any time and will notify you before renewal.
Continuing your subscription means you accept these updated terms.

Mobile Terms of Service

Bellhora Mobile Message Service (“the Service”) is operated by Bellhora.
Your use of the Service constitutes agreement to these terms.

We may modify or discontinue the Service or its features at any time.
By subscribing, you agree to receive recurring SMS/text messages (order updates, promotions, alerts) from Bellhora via automated systems.
Consent is not required for purchase.

Standard message and data rates apply. Message frequency may vary.

Opt-Out

You may unsubscribe at any time by texting STOP or using the unsubscribe link in any message.
You’ll receive a confirmation message once unsubscribed.

Help

For support, text HELP or email support@thebellhora.com.

We are not responsible for delays or undelivered messages.
Your carrier is not liable for any issues related to the Service.

By using this Service, you confirm that you are the account holder or have permission to receive text messages to the provided number.

We respect your privacy.
To learn how we use and protect your data, please review our full Privacy Policy above.